FAQ

 

Welcome to our FAQ section, your go-to source for Houston Limo Services. We strive to make your travel seamless and stress-free. Below, you’ll find answers to common questions about our services.

 

What is your main service area?

We serve the Greater Houston Area and its surroundings.

 

What are your operating hours?

We operate 24 hours a day, every day of the year.

 

How much notice do you need to book a reservation?

Please book at least 2 hours in advance.

 

What is your cancellation policy?

Cancel up to 24 hours before the day of service without any charge.

 

How do I get a receipt?

Please call us at (832) 217-4936 to request your receipt, which will be issued when your card is charged.

 

Why is the amount charged different from the amount I was quoted?

Charges may differ due to additional time, cleaning fees, or waiting time.

 

Where will I be met at the airport?

Our chauffeur will meet you in the baggage claim area.

 

What if my flight is delayed?

We monitor all flights and will adjust pickup times as needed.

 

Are pets allowed inside the vehicles?

Yes, small pets in an enclosed carrier are permitted.

 

How can I contact my chauffeur?

You will receive the chauffeur’s number once your trip is assigned.

 

What kind of training do your chauffeurs go through?

Our chauffeurs are trained in customer service, driving, defensive driving, and handling situations involving alcohol consumption.

 

I want to make changes to my booking. What should I do?

Please email us at reservation@a-dlimo.com or call us at (832) 217-4936 to make changes.

 

Is there any charge for an additional stop?

There is a charge of $35 per additional stop.

 

Is there a fee for waiting periods?

Yes, the fee is $25 for every 15 minutes of waiting.

 

When do I get charged for my service?

Charges are applied on the day of the service.